עדכון:
הנה תמליל השיחות שלי עם Mack עד עכשיו:
השאלה שלי:
[left]Hi,
I would like to buy a projector while I'm in the USA, and take it with me to Israel.
My question is, I saw a dealer in the USA that sells projectors and offer your 4 year warranty. Will I be able to use this warranty in Israel, if the projector needs repairs ?.[/left]
התשובה שלהם:
[left]For international repairs, we work with manufacturer authorized repair facilities in your area. Since these facilities constantly change, we ask that customers contact the manufacturer to locate the repair
facility closest to where they (you) will be.
Prior to having your equipment serviced, please email
[email protected] and request local service request form. In this email you will need to provide your name, warranty number, brief description of the problem you are experiencing and the name and contact information of your repair facility. The repair facility will need to send us a written estimate (in English) with a clear description of what needs to be repaired on your equipment and the cost. To save time, please have the repair facility reference your control number and name
on the estimate. Once we approve the repair for manufacturer defects, we will pay the repair facility directly, or if the facility does not allow payment by Mack Camera, we will reimburse you for the repair with
a copy of your paid receipt.[/left]
השאלה שלי:
[left]If I add a warranty for the projector's LAMP too, and the day comes when the lamp fails, how will I be able to use your warranty to get a new lamp ?, will I have to take the entire projector to an authorized manufacturer facility in Israel (where I plan to be using the projector), in order for them to tell you that the lamp is indeed broken an need to be replaced ?. Will you send me a new lamp, or will they replace it and you'll pay them ?. [/left]
התשובה שלהם:
[left]For the lamp, you would also need to fill out the Local Service Form and send along with copy of warranty card and sales receipt. Once the paperwork is reviewed we give you an authorization to buy the lamp and send us the receipt for reimbursement.[/left]
לא יודע מה איתכם, לי זה נשמע מדהים !, אחריות על הנורה בישראל ל 3 שנים !!!. קניה בחו"ל ותנאי אחריות טובים יותר מקניה בארץ.
אני אמשיך בבירור הלאה, ואעדכן.